The Details

We’re always happy to hear from customers at Before you get in touch, make sure you read MxN’s guidelines and technical information below.


Terms of service

Please follow this link to read our full Terms of service.

Can I buy now, pay later?

Yes. Just use our Pay Later option. You get at least 14 days after shipping to pay, with no fees or interest.

Article arrived damaged

While we take every precaution to ensure safe delivery, MxN Forty Frames is not liable for any products damaged or lost during shipping unless you've purchased a protection plan. If your order arrives damaged, please contact the shipment carrier to file a claim.

* Please retain all packaging materials and damaged items as evidence when filing a claim.

Terms & Conditions

All about becoming a member

Members receive early access to new product lines, discounts, promotions, events, and news ahead of others. In exchange, we kindly request video or photo testimonials showcasing our products in use.
Interested in becoming an MxN member? Reach out via email!

I have a design idea!

Fantastic! We thrive on ideas from our community. Please send us an email with your idea, whether it's descriptions, photos, or sketches - we can't wait to see it all.


How long does delivery take?

Processing Time:
Typically, all orders take 1 business day to process and 1-3 business days to ship thereafter.

Possible Delays:
During peak periods with high order volumes, there may be slight delays in shipment. Please allow for additional transit days for delivery. If there's a significant delay with your order, we'll notify you promptly via email.

What's your return policy?

We have a NO return or exchange policy, which means all sales are final prior to receiving your item.

You can always contact us for any protection plan questions at

Can I track my order?

Shipment Confirmation & Tracking:
Once your order ships, you'll receive a Shipment Confirmation email containing your tracking number(s). Tracking numbers will become active within 24-72 hours.

My order didn’t arrive.

If you have not received an item, please contact us with the following information:
- Your order number
- The name of the item you ordered and date of purchase

Once we've received this information, our Customer Support team will get in touch to provide you with further support.

Shipping Territories

MxN Forty Frames ships to all addresses within the U.S., U.S. Territories, Outside the U.S., and APO/FPO/DPO addresses.

*For international orders, delivery times and charges may vary by country.

Customs, Duties, and Taxes

Please note that MxN Forty Frames is not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, etc.).

Privacy policy

Read it all

Please follow this link to read our full privacy policy.